Shipping and Returns
Do you ship internationally?
Unfortunately, we only ship to the US and Canada at this time.
Do you ship to Canada?
Yes, we ship to Canada! If you try to order from our website you should see the option to ship to Canada along with the fee ($20). Customers are responsible for any VAT, taxes, tariffs, or duties imposed by local customs offices.
My order was delivered, but I don't have it or can't find it.
This is the most common delivery issue!. You might have to wait 1-2 business days and see if the carrier actually delivers it. We've noticed that in certain cases sometimes is marked it as delivered (2-3 days) the day before it actually is. If the pr
How do I track my order?
You can track your order on our Help Center or by clicking the link provided in your automatic email with the tracking information. Please Note: If your order has not shipped, information will not be available. Information will be updated after it ha
How long does shipping take?
We generally ship orders out within 1 business day. Our business days are Monday through Friday. Most customers receive their package within 3 business days of the ship date. You’ll receive an automatic email with the tracking information once a trac
How can I submit a return request?
To submit a return request, please contact us. You'll need the following information in order to submit your request. Order Number - Your order number can be found in your order confirmation email. Email Address - You’ll need to provide the email ad
How do I make changes to my shipment?
In limited cases, we are able to make changes to an order prior to being shipped. If your order has not shipped and you need to make a change, please contact us ASAP for available options. Once a package is shipped or in the final stage of fulfillmen
What happens if I’m dissatisfied with my product?
We have a 100% satisfaction guarantee. If you’re not satisfied with a Renzo's Vitamins product you purchased from our website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days from t